Last Updated: August 12, 2026
We aim to handle orders accurately and fairly while complying with applicable pharmacy, prescription-drug, consumer-protection, and safety requirements.
1. Order Cancellations
If you need to cancel an order, contact customer support as soon as possible.
Cancellation may not be possible after an order has entered dispensing, fulfillment, or shipment, particularly where applicable law restricts the return or resale of medicines.
2. Prescription and Dispensed Medicines
For safety and regulatory reasons, medicines that have been dispensed or delivered may be subject to restrictions on return or resale.
Do not send medication back unless customer support has specifically instructed you to do so and the return is legally permitted.
3. Damaged or Incorrect Orders
If you receive an item that appears damaged, incorrect, or materially different from your order, contact customer support promptly.
Please retain:
- The product and packaging
- Shipping materials
- Order confirmation
- Delivery documentation
- Photographs showing any visible damage
This information may be needed to investigate the issue.
4. Lost or Undelivered Orders
If tracking indicates that a shipment has been lost, returned, or remains undelivered, contact customer support so the shipment can be investigated.
Resolution may depend on the carrier, destination, product, applicable law, and circumstances of the shipment.
5. Refund Processing
Where a refund is approved, the refund will generally be issued using the original payment method where practicable.
Processing times may depend on the payment provider or financial institution.
6. Non-Refundable Circumstances
Where permitted by law, refunds may not be available for:
- Products that have been opened or used
- Medicines that cannot legally be returned or resold
- Orders where required prescription or verification information was not provided
- Customer-requested changes after lawful fulfillment has occurred
- Circumstances outside our control
These exclusions do not limit any consumer rights that cannot legally be excluded.
7. Legal Rights
Nothing in this policy is intended to remove or restrict mandatory rights available to consumers under applicable law.
8. Contact
For questions concerning cancellation, returns, damaged shipments, or refunds, contact customer support using the official contact information published on the website.